For a utility company which is in a business of providing a critical service to its customers, the need to enrich skills of staff in order to deliver improved services is crucial.
With funding from the Arab Bank for Development in Africa (BADEA) to the tune of $350,000, some key members of staff from the Northern Region Water Board (NRWB) conducted a week long capacity building training, beginning with middle managers from the 13th to the 19th of May and supervisors from the 30th of May to the 3rd of June, 2016.
Speaking during the closing ceremony of the training, Board member for the NRWB, Dr Orton Msiska, said investing in staff development is crucial in the realization of the board’s vision to supply uninterrupted safe and potable water to its customers.
“For us to be able to meet our customers’ expectations in line with our motto, From Basics to Excellence, it is necessary that we invest in staff development to enable them perform their duties efficiently and effectively. Therefore, this training has come at the right time.” Said Msiska.
The Northern Region Water Board is currently implementing its new strategic plan for the period 2015 to 2020, with an ambitious vision of PORTABLE WATER FOR ALL.
“And for the board to be able to achieve such a feat, it does not only require adequate financial resources and infrastructure, it also needs well-trained human resource.” Added Msiska.
The training was conducted through Eastern and Southern African Management Institute, ESAMI, and is expected to benefit all the board’s employees.
“Our expectation is that the knowledge and skills which the participants have obtained from this training will have ripple benefits to the institution. Once they return to their respective duty stations, they are expected to impart the knowledge and skills they have gained to their fellow employees,” said, Malango Mlanjira, Country Coordinator for ESAMI.
Apart from the compact training, the fund is also providing for other short-term offshore courses for individual employees outside the country.
BADEA has also provided funds to expand the Water Supply System in Chitipa District which is expected to benefit both urban and rural communities in the district, apart from financing a series of capacity building programmes for the Northern Region Water Board through a financial package for the Chitipa Water Supply Project, targeting 48 employees.
Among others, the training is focusing on team building, effective supervisory management and conflict resolution.-MBC